:root{
  --side:#0b1220; --side2:#111a2e; --sidetext:#c9d4f1; --sidedim:#7d8bb0;
  --bg:#f4f6fb; --panel:#ffffff; --line:#e3e8f2; --line2:#d3dae8;
  --text:#0f172a; --muted:#5b6782; --dim:#8a94ab;
  --brand:#0891b2; --brand-ink:#ffffff; --brand-soft:#e0f6fb; --accent:#7c3aed; --accent-soft:#efe9fe;
  --ok:#059669; --ok-soft:#dcfce7; --warn:#b45309; --warn-soft:#fef3c7; --bad:#dc2626; --bad-soft:#fee2e2;
  --wa:#16a34a; --bubble-in:#ffffff; --bubble-out:#dff6fb; --bubble-ai:#efe9fe;
  --radius:12px; --shadow:0 1px 2px rgba(15,23,42,.06),0 4px 16px rgba(15,23,42,.06);
}
@media (prefers-color-scheme:dark){:root:not([data-theme="light"]){
  --bg:#0a0f1c; --panel:#0f172a; --line:#1e293b; --line2:#2b3850; --text:#e5ecfb; --muted:#9aa7c4; --dim:#6b7895;
  --brand:#22d3ee; --brand-ink:#04121a; --brand-soft:#0c2a33; --accent:#a78bfa; --accent-soft:#221a3b;
  --ok:#34d399; --ok-soft:#0b2a20; --warn:#fbbf24; --warn-soft:#2a2210; --bad:#f87171; --bad-soft:#2d1414;
  --bubble-in:#16203a; --bubble-out:#0f3440; --bubble-ai:#231b40; --shadow:0 1px 2px rgba(0,0,0,.3);
}}
*{box-sizing:border-box}
html,body{margin:0;height:100%}
body{font-family:Inter,ui-sans-serif,system-ui,-apple-system,"Segoe UI",Roboto,Arial,sans-serif;font-size:14px;line-height:1.45;color:var(--text);background:var(--bg)}
button,input,select,textarea{font:inherit;color:inherit}
button{cursor:pointer}
a{color:var(--brand)}
:focus-visible{outline:2px solid var(--brand);outline-offset:2px}
svg.i{width:18px;height:18px;flex:none;fill:none;stroke:currentColor;stroke-width:2;stroke-linecap:round;stroke-linejoin:round}

/* layout */
.app{display:grid;grid-template-columns:232px 1fr;height:100vh;height:100dvh}
.side{background:var(--side);color:var(--sidetext);display:flex;flex-direction:column;padding:14px 12px;gap:4px;overflow:auto}
.brand{display:flex;align-items:center;gap:10px;padding:4px 8px 12px;text-decoration:none;color:#fff;font-weight:800;letter-spacing:.06em}
.brand img{width:28px;height:28px}
.brand small{display:block;font-weight:500;letter-spacing:0;color:var(--sidedim);font-size:11px}
.ws{background:var(--side2);border-radius:10px;padding:10px 12px;margin-bottom:10px;font-size:13px}
.ws b{display:block;color:#fff}
.ws span{color:var(--sidedim);font-size:12px}
.nav{display:flex;flex-direction:column;gap:2px}
.nav button{display:flex;align-items:center;gap:10px;width:100%;text-align:left;background:none;border:0;color:var(--sidetext);padding:9px 10px;border-radius:8px}
.nav button:hover{background:var(--side2)}
.nav button[aria-current="page"]{background:var(--side2);color:#fff;box-shadow:inset 3px 0 0 #22d3ee}
.nav .count{margin-left:auto;background:#22d3ee;color:#04121a;font-size:11px;font-weight:700;border-radius:999px;padding:1px 7px}
.side-foot{margin-top:auto;display:flex;flex-direction:column;gap:6px;padding-top:12px;border-top:1px solid #1e293b}
.side-foot button,.side-foot a{background:none;border:0;color:var(--sidedim);text-align:left;padding:7px 10px;border-radius:8px;font-size:13px;text-decoration:none;display:flex;gap:8px;align-items:center}
.side-foot button:hover,.side-foot a:hover{background:var(--side2);color:#fff}

.main{display:flex;flex-direction:column;min-width:0;min-height:0}
.top{display:flex;align-items:center;gap:12px;padding:10px 20px;border-bottom:1px solid var(--line);background:var(--panel)}
.top h1{font-size:17px;margin:0}
.demo-pill{font-size:12px;color:var(--warn);background:var(--warn-soft);border-radius:999px;padding:3px 10px;font-weight:600}
.top .spacer{flex:1}
.avatar{width:32px;height:32px;border-radius:50%;display:grid;place-items:center;font-weight:700;font-size:12px;color:#fff;background:linear-gradient(135deg,#0891b2,#7c3aed);flex:none}
.view{flex:1;min-height:0;overflow:auto;padding:20px}
.view.flush{padding:0;overflow:hidden}

/* common */
.btn{display:inline-flex;align-items:center;gap:6px;border:1px solid var(--line2);background:var(--panel);border-radius:8px;padding:7px 12px;font-weight:600;font-size:13px}
.btn:hover{border-color:var(--brand)}
.btn.primary{background:var(--brand);border-color:var(--brand);color:var(--brand-ink)}
.btn.ghost{border-color:transparent;background:transparent}
.btn.ai{background:var(--accent-soft);border-color:transparent;color:var(--accent)}
.card{background:var(--panel);border:1px solid var(--line);border-radius:var(--radius);box-shadow:var(--shadow)}
.tag{display:inline-flex;align-items:center;gap:4px;font-size:11px;font-weight:600;border-radius:999px;padding:2px 8px;background:var(--brand-soft);color:var(--brand)}
.tag.ai{background:var(--accent-soft);color:var(--accent)}
.tag.ok{background:var(--ok-soft);color:var(--ok)}
.tag.warn{background:var(--warn-soft);color:var(--warn)}
.tag.bad{background:var(--bad-soft);color:var(--bad)}
.muted{color:var(--muted)} .dim{color:var(--dim)}
input.in,select.in,textarea.in{width:100%;border:1px solid var(--line2);background:var(--panel);border-radius:8px;padding:8px 10px}
textarea.in{resize:vertical;min-height:80px}
label.f{display:grid;gap:4px;font-size:12px;color:var(--muted);font-weight:600}
.switch{position:relative;width:38px;height:22px;border-radius:999px;background:var(--line2);border:0;flex:none;transition:background .15s}
.switch::after{content:"";position:absolute;top:3px;left:3px;width:16px;height:16px;border-radius:50%;background:#fff;transition:left .15s;box-shadow:0 1px 2px rgba(0,0,0,.2)}
.switch[aria-checked="true"]{background:var(--ok)}
.switch[aria-checked="true"]::after{left:19px}
.ch{width:20px;height:20px;border-radius:6px;display:grid;place-items:center;flex:none}
.ch svg{width:13px;height:13px}
.ch.whatsapp{background:#dcfce7;color:#16a34a}.ch.web{background:var(--brand-soft);color:var(--brand)}.ch.instagram{background:#fce7f3;color:#db2777}
.empty{display:grid;place-items:center;text-align:center;color:var(--muted);padding:40px;height:100%}

/* inbox */
.inbox{display:grid;grid-template-columns:300px 1fr 300px;height:100%}
.list{border-right:1px solid var(--line);display:flex;flex-direction:column;min-height:0;background:var(--panel)}
.list-head{padding:12px;display:grid;gap:8px;border-bottom:1px solid var(--line)}
.filters{display:flex;gap:6px;flex-wrap:wrap}
.filters button{border:1px solid var(--line2);background:none;border-radius:999px;padding:3px 10px;font-size:12px}
.filters button[aria-pressed="true"]{background:var(--text);color:var(--panel);border-color:var(--text)}
.convos{overflow:auto;flex:1}
.cv{display:grid;grid-template-columns:auto 1fr auto;gap:10px;padding:12px;border-bottom:1px solid var(--line);cursor:pointer;background:none;border-left:0;border-right:0;border-top:0;width:100%;text-align:left}
.cv:hover{background:var(--bg)}
.cv[aria-selected="true"]{background:var(--brand-soft)}
.cv .nm{font-weight:600;display:block;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.cv .pv{display:block;color:var(--muted);font-size:13px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.cv .meta{text-align:right;font-size:11px;color:var(--dim);display:grid;gap:4px;justify-items:end}
.unread{background:var(--brand);color:var(--brand-ink);border-radius:999px;font-size:11px;font-weight:700;padding:0 6px}

.thread{display:flex;flex-direction:column;min-height:0;min-width:0}
.th-head{display:flex;align-items:center;gap:10px;padding:10px 16px;border-bottom:1px solid var(--line);background:var(--panel)}
.th-head .who{flex:1;min-width:0}
.th-head .who b{display:block}
.th-head .who span{font-size:12px;color:var(--muted)}
.autopilot{display:flex;align-items:center;gap:8px;font-size:12px;font-weight:600;color:var(--muted)}
.msgs{flex:1;overflow:auto;padding:18px 18px 8px;display:flex;flex-direction:column;gap:8px;background:var(--bg)}
.m{max-width:72%;padding:8px 12px;border-radius:12px;box-shadow:var(--shadow);white-space:pre-wrap;word-wrap:break-word}
.m small{display:block;font-size:10.5px;color:var(--dim);margin-top:3px}
.m.customer{align-self:flex-start;background:var(--bubble-in);border-bottom-left-radius:4px}
.m.ai{align-self:flex-end;background:var(--bubble-ai);border-bottom-right-radius:4px}
.m.agent{align-self:flex-end;background:var(--bubble-out);border-bottom-right-radius:4px}
.m .lbl{font-size:10.5px;font-weight:700;color:var(--accent);display:flex;gap:4px;align-items:center;margin-bottom:2px}
.m.agent .lbl{color:var(--brand)}
.tool{align-self:flex-end;font-family:ui-monospace,SFMono-Regular,Menlo,Consolas,monospace;font-size:11.5px;color:var(--muted);border:1px dashed var(--line2);border-radius:8px;padding:3px 9px;background:var(--panel)}
.tool b{color:var(--ok);font-weight:600}
.sys{align-self:center;font-size:12px;color:var(--warn);background:var(--warn-soft);border-radius:999px;padding:3px 12px}
.typing{align-self:flex-end;font-size:12px;color:var(--accent)}
.hint{margin:10px 16px 0;padding:10px 12px;border-radius:10px;background:var(--accent-soft);color:var(--accent);font-size:13px;display:flex;gap:8px;align-items:flex-start}
.hint button{margin-left:auto;background:none;border:0;color:inherit;font-size:16px;line-height:1}
.composer{border-top:1px solid var(--line);background:var(--panel);padding:10px 12px;display:grid;gap:8px}
.modes{display:flex;gap:4px;background:var(--bg);border-radius:8px;padding:3px;width:max-content}
.modes button{border:0;background:none;padding:5px 10px;border-radius:6px;font-size:12px;font-weight:600;color:var(--muted)}
.modes button[aria-pressed="true"]{background:var(--panel);color:var(--text);box-shadow:var(--shadow)}
.compose-row{display:flex;gap:8px;align-items:flex-end}
.compose-row textarea{flex:1;min-height:42px;max-height:140px;resize:none}
.chips{display:flex;gap:6px;flex-wrap:wrap}
.chips button{border:1px solid var(--line2);background:var(--panel);border-radius:999px;padding:4px 10px;font-size:12px}
.chips button:hover{border-color:var(--accent);color:var(--accent)}

.details{border-left:1px solid var(--line);background:var(--panel);overflow:auto;padding:16px;display:grid;align-content:start;gap:14px}
.details h3{margin:0;font-size:12px;text-transform:uppercase;letter-spacing:.06em;color:var(--dim)}
.kv{display:grid;grid-template-columns:90px 1fr;gap:6px 10px;font-size:13px}
.kv dt{color:var(--muted)} .kv dd{margin:0;word-break:break-word}
.kv dd.new{animation:flash 1.6s ease}
@keyframes flash{0%{background:var(--ok-soft)}100%{background:transparent}}
.score{height:8px;background:var(--line);border-radius:999px;overflow:hidden}
.score i{display:block;height:100%;background:linear-gradient(90deg,var(--brand),var(--accent));border-radius:999px;transition:width .4s}
.summary{font-size:13px;background:var(--accent-soft);border-radius:10px;padding:10px 12px;white-space:pre-wrap}
.back{display:none}

/* pipeline */
.board{display:grid;grid-auto-flow:column;grid-auto-columns:minmax(180px,1fr);gap:12px;height:100%;overflow:auto;padding:20px}
.col{background:var(--panel);border:1px solid var(--line);border-radius:var(--radius);display:flex;flex-direction:column;min-height:0}
.col-head{padding:10px 12px;border-bottom:1px solid var(--line);display:flex;justify-content:space-between;align-items:baseline;gap:8px}
.col-head b{font-size:13px}
.col-head span{font-size:12px;color:var(--muted)}
.col-body{padding:8px;display:grid;gap:8px;align-content:start;overflow:auto;flex:1;min-height:120px}
.col-body.over{background:var(--brand-soft)}
.deal{background:var(--bg);border:1px solid var(--line);border-radius:10px;padding:10px;cursor:grab;display:grid;gap:6px}
.deal:active{cursor:grabbing}
.deal b{font-size:13px}
.deal .row{display:flex;justify-content:space-between;align-items:center;font-size:12px;color:var(--muted);gap:6px}
.deal select{font-size:11px;border:1px solid var(--line2);border-radius:6px;background:var(--panel);padding:2px 4px;max-width:120px}

/* table */
.toolbar{display:flex;gap:8px;flex-wrap:wrap;align-items:center;margin-bottom:14px}
.toolbar .in{max-width:280px}
table{width:100%;border-collapse:collapse}
th,td{text-align:left;padding:10px 12px;border-bottom:1px solid var(--line);font-size:13px;vertical-align:middle}
th{font-size:11px;text-transform:uppercase;letter-spacing:.05em;color:var(--dim);font-weight:600;background:var(--panel);position:sticky;top:0}
tbody tr{cursor:pointer}
tbody tr:hover{background:var(--bg)}
.tbl{overflow:auto}
.minibar{display:inline-block;width:60px;height:6px;background:var(--line);border-radius:999px;vertical-align:middle;margin-right:6px;overflow:hidden}
.minibar i{display:block;height:100%;background:var(--brand)}

/* settings / kb */
.grid2{display:grid;gap:16px;grid-template-columns:minmax(0,1fr) minmax(0,1.4fr);align-items:start}
.pad{padding:16px}
.stack{display:grid;gap:12px}
.kb-item{border:1px solid var(--line);border-radius:10px;padding:12px;display:grid;gap:8px}
.kb-item header{display:flex;gap:8px;align-items:center}
.kb-item header b{flex:1}
.kw{font-size:11.5px;color:var(--dim)}
.auto{display:flex;gap:14px;align-items:flex-start;padding:16px;border-bottom:1px solid var(--line)}
.auto:last-child{border-bottom:0}
.auto .flow{font-family:ui-monospace,SFMono-Regular,Menlo,Consolas,monospace;font-size:12px;color:var(--accent);margin-top:4px}
.auto p{margin:2px 0 0;color:var(--muted);font-size:13px}
.auto .grow{flex:1}

/* reports */
.kpis{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:12px;margin-bottom:16px}
.kpi{padding:14px 16px}
.kpi span{font-size:12px;color:var(--muted);font-weight:600}
.kpi b{display:block;font-size:24px;letter-spacing:-.01em;margin-top:2px}
.kpi small{color:var(--ok);font-weight:600;font-size:12px}
.charts{display:grid;grid-template-columns:1.3fr 1fr;gap:16px}
.chart-title{font-weight:700;margin:0 0 2px}
.bars{display:flex;align-items:flex-end;gap:10px;height:180px;padding-top:12px}
.bars .b{flex:1;display:flex;flex-direction:column;align-items:center;gap:6px;height:100%;justify-content:flex-end}
.bars .stack2{width:100%;max-width:38px;display:flex;flex-direction:column-reverse;border-radius:6px 6px 0 0;overflow:hidden}
.bars .stack2 i{display:block}
.bars .b span{font-size:11px;color:var(--dim)}
.legend{display:flex;gap:14px;font-size:12px;color:var(--muted);margin-top:8px}
.legend i{display:inline-block;width:10px;height:10px;border-radius:3px;margin-right:5px;vertical-align:-1px}
.funnel{display:grid;gap:8px;margin-top:12px}
.funnel .r{display:grid;grid-template-columns:110px 1fr 70px;gap:8px;align-items:center;font-size:12px}
.funnel .r .track{background:var(--line);border-radius:6px;height:16px;overflow:hidden}
.funnel .r .track i{display:block;height:100%;background:var(--brand);border-radius:6px}
.funnel .r b{text-align:right;font-weight:600}

/* modal + toast */
.modal-bg{position:fixed;inset:0;background:rgba(2,6,23,.5);display:grid;place-items:center;z-index:50;padding:16px}
.modal{width:min(480px,100%);padding:20px;display:grid;gap:12px;max-height:90vh;overflow:auto}
.modal h2{margin:0;font-size:17px}
.modal .acts{display:flex;justify-content:flex-end;gap:8px}
.toast{position:fixed;bottom:18px;left:50%;transform:translateX(-50%);background:var(--text);color:var(--panel);padding:9px 16px;border-radius:999px;font-size:13px;z-index:60;box-shadow:var(--shadow)}

/* responsive */
@media (max-width:1180px){.inbox{grid-template-columns:280px 1fr}.details{display:none}.inbox.show-details .details{display:grid;position:fixed;right:0;top:0;bottom:0;width:min(340px,92vw);z-index:40;box-shadow:-8px 0 30px rgba(0,0,0,.2)}}
@media (max-width:1000px){.kpis{grid-template-columns:repeat(2,minmax(0,1fr))}.charts,.grid2{grid-template-columns:1fr}}
@media (max-width:820px){
  .app{grid-template-columns:1fr;grid-template-rows:1fr auto}
  .side{order:2;flex-direction:row;padding:6px;gap:0;overflow:visible}
  .side .brand,.side .ws,.side-foot{display:none}
  .nav{flex-direction:row;width:100%;justify-content:space-around}
  .nav button{flex-direction:column;gap:2px;font-size:10.5px;padding:6px 4px;width:auto;flex:1;align-items:center}
  .nav button[aria-current="page"]{box-shadow:inset 0 2px 0 #22d3ee}
  .nav .count{display:none}
  .top{padding:10px 14px}
  .top .hide-sm{display:none}
  .view{padding:14px}
  .inbox{grid-template-columns:1fr}
  .inbox .thread{display:none}
  .inbox.open .list{display:none}
  .inbox.open .thread{display:flex}
  .back{display:inline-flex}
  .m{max-width:86%}
  .chips{flex-wrap:nowrap;overflow-x:auto;padding-bottom:2px}
  .chips button{white-space:nowrap}
  .th-head .who span,.autopilot span{display:none}
  .hint{font-size:12px}
  .board{padding:14px}
}
@media (prefers-reduced-motion:reduce){*{transition:none!important;animation:none!important}}